In Prima Folder, we prioritize our customers’ purchasing experience, both before and after. We provide a range of dedicated services to ensure a comprehensive and optimized service.
Training Services
In addition to providing a comprehensive User and Maintenance Manual, we offer customers the opportunity to attend the configuration of folding programs directly at our headquarters. During these sessions, our technicians are available to customize parameters and conduct practical tests. We are dedicated to explaining in detail the operation of the machines, providing maintenance advice, and addressing common troubleshooting issues.
Installation and Testing
Upon request, our technicians can oversee the installation of machines at the customer’s site, connect equipment in line, and conduct rigorous testing to ensure proper functioning.
After-Sales Support
We are always available to support our customers via phone, WhatsApp, or on-site. We offer scheduled and unscheduled maintenance services to ensure optimal operation of the equipment over time.
Supply of Spare Parts
We are committed to ensuring a constant and fast supply of high-quality spare parts for our machines, contributing to preserving their performance and durability over time.
Custom Projects and Consulting
We strive to fully understand the needs of our customers, studying together suitable solutions based on received samples, measurements of premises designated for our machinery, access points, and production volumes. This allows us to recommend the most suitable model and, if necessary, study specific customizations.
Engineers, Designers, Programmers
and Specialized Technicians
Prima Folder relies on the work of engineers, designers, programmers, and specialized technicians, carefully trained in this field. The result is a range of folders with features covering every aspect of the ironing line, from installation to after-sales service and spare part supply, including valuable commercial and technical support resources.
